Policies & FAQ's

1. Privacy:

Your trust is our top priority therefore your privacy is our main concern. Your privacy will always be respected by The Embellished Connection. We do not sell or trade your personal information to any uninvolved party.

2. Product Availability:

The Embellished Connection does its best to keep its site current and accurate. Should an item be backordered or discontinued, you will be notified and a given choices or alternative product recommendations. An agreement will then be made and the order shipped out accordingly.

3. Delivery:

All orders will be shipped out within 2-5 business days after receiving payment. Orders will we shipped out Canada Post or UPS ground.

4. Shipping Destinations:

Currently, The Embellished Connection is shipping to Canadian and U.S. addresses only (excluding Alaska & Hawaii)

5. Shipping Charges:

Shipping rates will be calculated on an individual basis. Rates will be based on the size and weight of the package as well as its destination. Standard Package (5lbs) shipping rates are $ 15.00 for Ontario and Québec orders, $ 19.75 for all other provinces, $ 28.00 to the Territories and $ 28.00 to the United States (excluding Alaska & Hawaii). Oversized or overweight packages will be charged actual shipping rates. We will issue a separate invoice should this apply. Please contact us at info@embellishedconnection.com should you have any questions regarding shipping before your invoice is created.

6. Local Pick Up:

The Embellished Connection is located in the greater Ottawa area. Should you be interested in picking up your order, select ‘Local Pick Up’ during the checkout process. No handling or shipping fees will be applied. To arrange a pick up, please contact us at info@embellishedconnection.com or call (613) 595-1841

7. Damages:

The Embellished Connection is not responsible for any damages incurred during shipping. All inquiries and claims regarding damages during shipping must be directed to the carrier. Please keep the original packaging for carrier inspection.

8. Currency

All prices are listed in Canadian dollars. U.S. orders will be charged at the rate of exchange on the day the order is processed.

9. Taxes & Duties

Canadian residents from provinces who participate in the HST will be charged their province’s rate of HST (ie: Ontario residents will be charged 13% HST). All other Canadian residents will be charged 5% GST. No taxes will be charged to U.S. customers. All duties and customs are the responsibility of the customer.

10. Payment Options

Accepted payment methods are: Visa, MasterCard, Etransfer and PayPal. Etransfers can be made to info@embellishedconnection.com

Also, if you are picking up your order, you may use your debit card. Please select the COD option for debit purchases or use of gift certificates. No personal cheques will be accepted.

11. Security

Our website is protected with an up to 256 bit SSL Encryption with GeoTrust to protect your information from any unauthorized capture of information. Please feel free to contact us at info@embellishedconnection.com if you have any questions or concerns.

12. Returns

Please contact The Embellished Connection before returning any product, stating the product and the reason for the return. An RMA number will be issued and must accompany all returns. Shipping costs are non-refundable and product returns are subject to a 20% restocking fee. Items must be returned at your expense.

13. Contact Information

Please feel free to contact The Embellished Connection at info@embellishedconnection.com or by calling (613) 595-1841